Agent Scheduling Chain
From shortage → schedule → coverage in < 15 minutes
AI-driven scheduling loop that optimizes collector productivity. Automated shift coverage, skill matching, and performance tracking.
Current State
Schedule planning4 hours
Coverage gaps20%
Productivity loss35%
With Sparkco
Total time< 15 min
Coverage rate98%
Productivity gain60% higher
Workflow
STEP 1
Demand forecast
AI predicts call volume
STEP 2
Skill matching
Optimal agent assignment
STEP 3
Auto-schedule
Generate optimal shifts
STEP 4
Real-time adjust
Dynamic rebalancing
Performance Metrics
85%
Faster scheduling
$180K
Annual productivity gain
98%
Schedule coverage
Customer Feedback
"Our collection rates jumped 40% just from having the right agents on the right accounts at the right time. The AI knows our team better than we do."
— Operations Manager, Regional Collection Agency
Real-time optimization • Performance tracking